Back in September 2012, I wrote a review of Mylife.com. To recap MyLife.com (formerly Reunion.com) is a social network service founded in 2002, which claims to help members find and keep in touch with friends, relatives and lost loves. Their main strength was the acquisition of extensive alumni network data gathering companies.
Getting Your MyLife Refund
This people search engine is experiencing some customer service blues due its auto-renewal billing feature. According to the company, this feature is intended to guarantee that paid and premium subscription members receive uninterrupted service. Unfortunately, there needs to be a better job of communicating this to the customers.
Here is how to get your MyLife Refund:
1. Call MyLife.com customer care reps at calling (888) 704-1900 Monday through Friday from 6am to 9pm PST and Saturday through Sunday from 6am to 6pm PST.
2. The rep will verify your identity. Indicate that you want to cancel your membership. You will retain access to membership services until the end of your subscription term.
3. Paypal users: You also need to cancel your Paypal scheduled payments. You can do this logging in to your Paypal account, emailing them, or by calling Paypal’s customer service at (888) 221-1161 4am to 10 pm PST Monday through Friday or 6am to 8pm PST Saturday and Sunday. If you decide to call, make sure to get a one-time passcode through their portal for faster service.