The Customer is King.
This business maxim has and always will be true.
When businesses start booming, the first thing to start lagging is customer service, which is quite a shame since word-of-mouth about poor customer service could kill a business overnight.
Even though email, social media and chat features are awesome tools to communicate with your customer, nothing beats actually talking directly with somebody over the phone.
However, in order to set up an efficient and effective customer call center for your business, you will need: a closet-full of hardware on-site, a long-term contract with a premises-based PBX provider, and a big bankroll for monthly bills and, let’s not forget, upgrade bills once you outgrow your current system.
There’s a better and more cost-effective alternative to premises-based PBX: hosted PBX.