Customer service is perhaps the most important element of online business because poor human interaction can deter individuals from completing the transaction. The secret to customer service really does come down to treating others with respect, knowing the subject.
For online business owners the real trouble comes when they wish to interact with their customers and leads to provide valuable support. The use of telephone and email simply aren’t enough for the majority of online shoppers, which is why this article presents three options for amplifying the experience through smart online choices.
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At idaconcpts.com, we often cite that “Content is King”. Why do we insist on that? Because that is what your customer wants. Listening to your customers should be at the top of your list. And one of the best ways to do that is by working the phones. Depending on the size of your business, you may take your own calls or have a calling center, but no matter the size anybody handling your customer calls needs to be aware of good customer etiquette.
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Good customer service is the cornerstone of any business; it helps create the right impression and encourages repeat business, helping your business to grow and prosper. Good customer service turns your customers into unpaid ambassadors for your business, and recommendations based on good customer service are worth more than any amount of paid advertising.
Continue reading “3 Customer Service Secrets”